Return and Exchange Policy

Frankie's Return and Exchange Policy 

Here at Frankie, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with a unique and elevated client experience in mind.

 

Returns

Because all of our pieces are unique 1-of-1’s, we are not able to offer refunds at this time.

However, we can offer store credit in the form of an e-gift card that will never expire. It's as easy as sending you an email to the email address you provided at checkout. 

To start the return process, Click here to submit a return request through our portal.

 

Exchanges

We’re sorry it didn’t work out.  

Let’s find you something else! Our pieces are unique 1-of-1’s so we don’t offer direct exchanges on merchandise, but we can offer you store credit so that you can find another item that excites you.  Click here to submit an exchange request through our portal.

 

Sale and Discounted Merchandise

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date.

Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

 

Return and Exchange Requirements

To return one or more items from an order: 

• The return must be requested within 14 days of the delivery date 
• The item must be in original, unused, unaltered, and unwashed condition

Apparel: If the garment has original tags, they must still be attached to the garment(s) when returned. Be mindful of deodorant, makeup or perfume that may rub off.

Bodysuits and swimwear: Are Final Sale.

This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc. 

 

Shipping Courier Information

USA - Please use USPS as a shipping carrier to return the item(s) - **We DO NOT accept parcels sent via UPS due to high shipping costs and we can not refund any cost associated with accidental shipments through this courier.**

Canada: Please use Canada Post as a shipping carrier to return the item(s). 

 

Damaged Items 

If the damage is not listed in the product description, please contact our Customer Experience team hello@frankiecollective.com with a photo of the item and a description of the damage. Upon inspection of the photo from our team, you will be given further instructions on how to return the damaged item, to which you will be issued store credit via e-gift card.